{"id":7502,"date":"2025-07-17T20:00:48","date_gmt":"2025-07-18T02:00:48","guid":{"rendered":"https:\/\/vexceldata.com\/help-center\/"},"modified":"2025-12-08T17:03:19","modified_gmt":"2025-12-08T23:03:19","slug":"help-center","status":"publish","type":"page","link":"https:\/\/vexceldata.com\/au\/help-center\/","title":{"rendered":"Help Center"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kkyl25t2-bd69d86a5f06751d281b3f62125795b6\">\n.avia-section.av-kkyl25t2-bd69d86a5f06751d281b3f62125795b6{\nbackground-color:#282828;\nbackground-image:unset;\n}\n.avia-section.av-kkyl25t2-bd69d86a5f06751d281b3f62125795b6 .av-section-color-overlay{\nopacity:0.5;\nbackground-image:url(https:\/\/vexceldata.com\/wp-content\/uploads\/2021\/02\/bg-topography-transparent-white.png);\nbackground-repeat:repeat;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-kkyl25t2-bd69d86a5f06751d281b3f62125795b6 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  flip-mobile avia-bg-style-scroll av-section-color-overlay-active av-minimum-height av-minimum-height-25  container_wrap fullsize'   data-av_minimum_height_pc='25'><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-7502'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-11yok-1deb250825d418a4e16dcfc11069a9ae sc-av_one_third av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-11yok-1deb250825d418a4e16dcfc11069a9ae\">\n.flex_column.av-11yok-1deb250825d418a4e16dcfc11069a9ae{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-11yok-1deb250825d418a4e16dcfc11069a9ae av_one_third  avia-builder-el-1  el_before_av_two_third  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-middle av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kkyisbz1-1e72cdd7b812a46a2d5ebe4342db7578\">\n#top .av_textblock_section.av-kkyisbz1-1e72cdd7b812a46a2d5ebe4342db7578 .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-kkyisbz1-1e72cdd7b812a46a2d5ebe4342db7578'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock max-width-1920 invalid-custom-class-found av_inherit_color'  itemprop=\"text\" ><h1>Help Center<\/h1>\n<p>Need help or have questions? Contact our dedicated support team for help on Vexcel Platform, APIs, Viewer and more.<\/p>\n<\/div><\/section><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-11yok-5fb80ac9d7c77c9d1d2625fc2adac495\">\n.flex_column.av-11yok-5fb80ac9d7c77c9d1d2625fc2adac495{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-11yok-5fb80ac9d7c77c9d1d2625fc2adac495 av_two_third  avia-builder-el-3  el_after_av_one_third  avia-builder-el-last  flex_column_table_cell av-equal-height-column av-align-middle av-zero-column-padding '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kliav05g-a585d6322ddfbfd44ae3e2ea95ed5be6\">\n.avia-image-container.av-kliav05g-a585d6322ddfbfd44ae3e2ea95ed5be6 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-kliav05g-a585d6322ddfbfd44ae3e2ea95ed5be6 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-kliav05g-a585d6322ddfbfd44ae3e2ea95ed5be6 av-styling- avia-align-center  avia-builder-el-4  avia-builder-el-no-sibling '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" class='wp-image-7897 avia-img-lazy-loading-not-7897 avia_image ' src=\"https:\/\/vexceldata.com\/wp-content\/uploads\/2021\/03\/VEX-136_illustrations-March8_Support.png\" alt='' title='Help Center'  height=\"596\" width=\"843\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/vexceldata.com\/wp-content\/uploads\/2021\/03\/VEX-136_illustrations-March8_Support.png 843w, https:\/\/vexceldata.com\/wp-content\/uploads\/2021\/03\/VEX-136_illustrations-March8_Support-300x212.png 300w, https:\/\/vexceldata.com\/wp-content\/uploads\/2021\/03\/VEX-136_illustrations-March8_Support-768x543.png 768w, https:\/\/vexceldata.com\/wp-content\/uploads\/2021\/03\/VEX-136_illustrations-March8_Support-260x185.png 260w, https:\/\/vexceldata.com\/wp-content\/uploads\/2021\/03\/VEX-136_illustrations-March8_Support-705x498.png 705w\" sizes=\"(max-width: 843px) 100vw, 843px\" \/><\/div><\/div><\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><\/div><\/div><\/main><!-- close content main element --><\/div><\/div><\/div><div id='av_section_2'  class='avia-section av-3zo00-b7d0ad0baaa3928eb888bbdd78c9853e main_color avia-section-default avia-no-border-styling  avia-builder-el-5  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-7502'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1giac-46042846dd9b9d74622a8eeac69a6679\">\n.flex_column.av-1giac-46042846dd9b9d74622a8eeac69a6679{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-1giac-46042846dd9b9d74622a8eeac69a6679 av_one_third  avia-builder-el-6  el_before_av_one_third  avia-builder-el-first  first flex_column_div av-zero-column-padding '     ><section  class='av_textblock_section av-kk74i4x2-c6f5551e34a0fc4e3bd26a6465470a4e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Customers<\/h2>\n<p style=\"text-align: center;\">Access additional knowledge base articles about Viewer, APIs, and more.<\/p>\n<\/div><\/section><br \/>\n<div  class='avia-button-wrap av-kk75ktjg-ef5973c64566a7711e7a153ce2e5a0d3-wrap avia-button-center  avia-builder-el-8  el_after_av_textblock  avia-builder-el-last  brown-button'><a href='https:\/\/vexcel.atlassian.net\/servicedesk\/customer\/portal\/15' class='avia-button av-kk75ktjg-ef5973c64566a7711e7a153ce2e5a0d3 avia-icon_select-no avia-size-medium avia-position-center avia-color-theme-color' target=\"_blank\" rel=\"noopener noreferrer\"><span class='avia_iconbox_title' >Login<\/span><\/a><\/div><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1giac-565df6f695770ca7d1c5e436b40072f5\">\n.flex_column.av-1giac-565df6f695770ca7d1c5e436b40072f5{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-1giac-565df6f695770ca7d1c5e436b40072f5 av_one_third  avia-builder-el-9  el_after_av_one_third  el_before_av_one_third  flex_column_div av-zero-column-padding '     ><section  class='av_textblock_section av-kk74i4x2-2a3bb3ae3b590b261061d971ab8cab0b'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Contact Support<\/h2>\n<p style=\"text-align: center;\">Need more info or help troubleshooting? Contact our customer advocacy team.<\/p>\n<\/div><\/section><br \/>\n<div  class='avia-button-wrap av-kk75ktjg-b48839d31b2cfd71dba3530c4a3c5206-wrap avia-button-center  avia-builder-el-11  el_after_av_textblock  avia-builder-el-last  brown-button'><a href='https:\/\/vexcel.atlassian.net\/servicedesk\/customer\/portal\/15\/group\/-1' class='avia-button av-kk75ktjg-b48839d31b2cfd71dba3530c4a3c5206 avia-icon_select-no avia-size-medium avia-position-center avia-color-theme-color' target=\"_blank\" rel=\"noopener noreferrer\"><span class='avia_iconbox_title' >Help Me<\/span><\/a><\/div><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1giac-565df6f695770ca7d1c5e436b40072f5\">\n.flex_column.av-1giac-565df6f695770ca7d1c5e436b40072f5{\n-webkit-border-radius:0px 0px 0px 0px;\n-moz-border-radius:0px 0px 0px 0px;\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div class='flex_column av-1giac-565df6f695770ca7d1c5e436b40072f5 av_one_third  avia-builder-el-12  el_after_av_one_third  avia-builder-el-last  flex_column_div av-zero-column-padding '     ><section  class='av_textblock_section av-kk74i4x2-2a3bb3ae3b590b261061d971ab8cab0b'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Contact Sales<\/h2>\n<p style=\"text-align: center;\">Go questions about products and imagery coverage? 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